Shipping policy
SHIPPING POLICY - BRONZELLE
PROCESSING TIME
All orders are processed and dispatched within 24-48 hours (excluding weekends and public holidays). Once your order ships, you will receive a confirmation email with tracking information.
ESTIMATED DELIVERY TIMES
Spain: 4-8 business days
Ireland: 3-6 business days
Rest of Europe: 4-8 business days
Rest of world: 6-12 business days
Delivery times are estimates and may vary due to customs processing, weather conditions, or carrier delays beyond our control.
SHIPPING COSTS
We offer free tracked shipping on all orders.
CARRIERS
We ship with trusted carriers including DHL, UPS, and FedEx, depending on your location and order details.
ORDER TRACKING
Once your order has shipped, you will receive a tracking number via email. Please allow 24-48 hours for tracking information to update after dispatch.
CUSTOMS, DUTIES & TAXES
For international orders, your order may be subject to import duties and taxes, which are levied once the package reaches your country. Bronzelle is not responsible for these charges, and they are the responsibility of the customer. We recommend checking with your local customs office for more information.
INCORRECT SHIPPING INFORMATION
Please ensure your shipping address is accurate at checkout. Bronzelle is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, please contact us as soon as possible at [yassinbusiness61@gmail.com] before your order ships.
LOST OR DELAYED PACKAGES
If your package appears lost or significantly delayed beyond the estimated delivery window, please contact us at [yassinbusiness61@gmail.com] and we will work with the carrier to locate your order or provide a resolution.
QUESTIONS?
If you have any questions about your order or shipping, reach out to us at [TU EMAIL DE SOPORTE] - we're happy to help.
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NOTA: Reemplaza [yassinbusiness61@gmail.com] por tu email real de atencion al cliente antes de publicar (aparece 3 veces en el documento).